Customer reviews

We've shopped Backmarket for ~5 years now. Several years ago, Backmarket refurbished products were near immaculate, even when choosing the 'good' condition. Our 2023 purchase was not that; there were a couple of chips in the screen and the bezel had a gouge among other expected blemishes. Prices are higher than they were a couple years ago even though we bought another Samsung Galaxy S10. All in all, will probably shop Backmarket again, but we could've gotten the old S10 phone fixed locally for less and recieved the same quality.

I was a little bit skeptical to order refurbished from an unknown outfit, so decided to order the Galaxy S23 I wanted in Good or Excellent condition. Guess what I received? A Galaxy S23 in excellent, excellent condition. My favorite place now for future purchases.

This is the third item I have purchased from back market. I truly don't foresee ever buying electronics brand new again. The phone came in record time, in stellar condition. You would truly never know it was refurbished. It works great, I have had zero problems with anything I've purchased from back market and the Galaxy s23 Ultra was no different.

Wow. The shipping was fast - and over the holidays too! I bought a Samsung Galaxy S23 which surprised me that a phone released in Feb 2023 needed refurbishing. The condition was rated as "very good". As far as I can see, it's damn near perfect. No signs of use. Looks new to me. I'd be curious to see what an "excellent" phone would look like. It works perfectly. And the fact that I got it at Xmas but have until Jan 31 to return? Even better. I don't plan on returning since I just paid over $100 bucks to protect the phone with an Otterbox case and a Zagg glass protector. Yes, I know I could've gotten it cheaper online or at Back Market but I'm so clumsy that I was paranoid enough to run straight to the TMobile store to get a new sim card and the protective stuff. Thank you to both Back Market and Maroon Mobile for such excellent service and an excellent device. Above and beyond!!!

The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.

Love my Samsung Galaxy S22! I wanted a refurbished phone for many reasons, price and less in the landfill being the two most important to me. I was not disappointed by Back Market. My Samsung arrived with plenty of communication and support from Back Market. It works as if it is brand new. I highly recommend!

First time buying a refurbished phone I bought a samsung 23 under excellent. The phone delivery was fast, phone in excellent condition looks brand new. Everything works as it should so far. Would definitely buy again from back market

This site wasn't the first one I tried, I ordered one from Amazon refurbished but when I got the phone it was locked ( it had an account on it). I had to wait for a refund from Amazon. Then I remembered I got my mom's phone a few months ago from back market and didn't have any problems. So I ordered the Samsung Galaxy Zfold 5 and two days later I had my new phone. In new condition 512gb Cream color for over a 1k off retail price. Thank you Back Market. Your my to to store for phones now Greg B

The product (samsung s10) was delivered before the deadline, it works perfectly, has no damages or scratches. I definitely won't buy anything new again, only refurbished when i need. Mass consumption is not good for nobody, only for the damn corporations, reuse stuff is the way.