I’ve used Back Market and like most companies, the company evolved; I think what Back Market is doing to positively impact digital waste is incredible but this experience had a difference that I’m guessing is part of their evolution, I.e., the trade in process. The process after sending in my phone was a total and complete miss. I did not realize that the process now requires providing bank account and social security number information. My quote was for $10 and came back with an offer of $1. I clicked the link in the email to decline the offer with hopes of adding a note to just keep it and discard of it responsibly but every time the link gave a reply message suggesting “oops. Something went wrong.” I later received an email stating that my’no reply’ was considered an acceptance of the offer and my $1 would be deposited into my account. Obviously, that hasn’t and won’t happen because my reply never went through and you don’t have my bank credentials. All said, my grade is for the process failure and not the product. I don’t use the phone very much. It’s not connected to a service provider. I only use it to cast to my smart tvs using my home internet. It keeps me from tying up...

So far this phone has been great. super easy to set up, especially since is Google pixel. even if it's a 4 I've heard good things. I'm very please with my purchase.

I bought this as an early christmas gift, along with an iphone for my wife, and I am impressed. I didn't see any blemishes or marks on the phone, no old software, and no glitches thus far.

The phone has been fantastic so far, only problem I have is a slight warping on the front camera lens. But otherwise the phone runs perfectly and I've had zero problems thus far.

Thanks very much

In good condition but the speaker volume is weaker than expect and volume only goes up to 77%